Delivery and Returns

Shipping

Delivery Information

At our web store, we take pride in delivering your products to your doorstep, no matter where you are in the world*. We understand that the delivery time and cost may vary depending on your region, but we aim to make it as convenient and affordable as possible.

Delivery Timeframe:

• Our giclées are printed on demand, a process that usually takes 1-2 days.
• The total delivery time can range from approximately 4 to 14 days and may vary based on factors such as your location in the world and the courier company we use.
• Rest assured, we are committed to keeping the delivery time as short as possible.

Delivery Costs:

• The delivery cost is determined by your shipping address and the chosen delivery method.
• We offer a transparent pricing structure, ensuring you know the exact cost before placing your order.

We understand that prompt and reliable delivery is crucial to your satisfaction, and we work diligently to ensure your order reaches you promptly. If you have any specific delivery questions or requests, please don’t hesitate to contact our customer support team.

Thank you for choosing our webstore for your giclée art, and we look forward to delivering exceptional artwork right to your door.

Exchanges and returns

If the purchased product does not meet your expectations, you may return it within 14 days. Please note that this policy does not apply to personalized products and/or products that have been framed at the customer’s request, including frames available through our web store. Paintings framed upon request (even using frames purchased from our store) are not eligible for returns.

We recognize that issues may arise during the delivery process.

Damaged Shipments: If you receive a shipment that has been damaged by the courier, please report this issue to the courier immediately. Our shipments are insured, and in the event of damage caused during transit, you have the following options:

• You can receive a refund for the damaged item.
• Alternatively, you may opt to receive a replacement for the same product.

To facilitate this process, please document the damage with photographs and provide all necessary information to the courier as well as our customer support team. We are committed to ensuring your satisfaction, and in the event of such incidents, we will work diligently to resolve the issue promptly.

Your trust in our web store is greatly appreciated, and we aim to provide you with the best possible service for a seamless shopping experience.

For more information, we suggest you go to the FAQ section.

*Currently, we are selling and shipping within the EU. If you are interested in placing an order from another country, or if you are interested in collaborating with us as a distributor of our products, please contact us.